WE ARE HERE FOR YOU

In these unprecedented times, you can continue to count on the Bank of Stockton.  We’ve survived recessions, depressions, economic downturns and uncertainties throughout our 153 year history, and will weather this storm together.  We’re here to help our customers.  Continue to check this page of communication from us, as we will continually share news and new products that may help you during this difficult time. 

SBA PPP Loan Forgiveness Next Steps

Our PPP customers will be receiving a letter this week explaining next steps and introducing our online process for SBA PPP forgiveness. At this time, be sure to spend your PPP dollars within the eight weeks of receipt of your loan for your qualified expenses. Refer to the SBA website for updates on loan forgiveness requirements and begin to organize your documentation to substantiate your qualified expenses.

Mortgage Assistance Program

If you are experiencing a hardship, such as job loss, income reduction, or sickness due to COVID-19 and you are no longer able to make your mortgage payment, please complete our MORTGAGE LOAN ASSISTANCE APPLICATION which can be faxed to 209-929-1223, or dropped off at one of our branches, or mailed to us at Bank of Stockton, Mortgage Loan Assistance, C/O Special Assets Department, P.O. Box 1110, Stockton, CA  95201. If you need help completing this application, please contact us at 1-877-929-1702.  Once we receive your application, we will contact you within 5 business days to acknowledge receipt and let you know if you need to send us additional documents.

Auto Loan or Consumer Loan Deferment Assistance  

Call 209-929-1226

Personal Loan Needs

If you need a personal loan to help you get through this difficult time, and are a deposit customer of our bank, we will help you.  Call your Branch (numbers listed below).

Temporarily Reduced Banking Hours & Lobby Metering

Since March 24, we’ve been operating under the temporarily reduced banking hours of 10:00 a.m.-3:00 p.m., Monday-Friday, including Drive-Up and Walk-Up.  Branch lobbies are closed but will see customers on a metered basis, allowing a small number of customers in the branch at a given time.

Reach your Bank of Stockton Branch 

Reach our Customer Service Center 7am-7pm M-F

Call 209-929-1600 and they will direct you. 

Remote ways to bank

We have a number of ways to transact banking remote:  Mobile Banking App with remote deposit and transfer features; Online Banking with transfer features and Zelle® where you can make person-to-person payments; Access 24, our telephone banking line, where you can check balances and transfer funds 24 hours a day by calling 800-399-2265 or 209-929-1200; and Cash Management Services with remote deposit for businesses. 

Beware of COVID-19 Scams

Use extra diligence to keep your personal information safe.  NEVER provide your account numbers or personal information to anyone.  Click Here to see the latest tips from the American Bankers Association and the California Department of Business Oversight on COVID-19 scams